Product FAQs

Do I need a prescription to buy Fire+Ice?

If you are 21 or over, you do not require a physicians’ recommendation to purchase.  However, if you are on medication or suffer from various conditions, we recommend consulting your family physician first.

Does Fire+Ice use isolate or full spectrum?

We use Isolate.  Fire+Ice products contain zero THC.

Will I feel “high” when using your products?

No. Fire+Ice products are THC FREE. The CBD is non-psychoactive.

Are your products cruelty free?

Yes. We do not test on animals.

How long does the Relief Patch last?

Usually 24-48 hours.

Are your products pet friendly?

That depends if your pet is a mammal!  All mammals have an endocannabinoid system and could benefit from CBD.  Please consult with your veterinarian. 

How should I store my product?

In a cool, dry place. 

CBD Education

What is Cannabidiol?

Cannabidiol (CBD) is one of over 85 known phytocannabinoids that naturally occur in cannabis plants. It’s also the most prolific cannabinoid found in hemp plants. Fire+Ice uses only CBD isolate which contains zero THC.  THC is the cannabinoid that makes people feel high. In fact, CBD can actually counteract the feeling of being high caused by THC. A major benefit of CBD is that it offers potential benefits and is safe to consume without causing the “high”.

I have a drug test coming up; will I test positive if I use your CBD products?

No. All Fire+Ice products contain zero THC and are in compliance with the World Anti-Doping Agency (WADA) regulations. CBD is also undetectable in saliva and urine.

What is hemp extract?

Hemp extract comes from parts of the hemp plant known to have high levels of cannabidiol. 

What is the endocannabinoid system?

The endocannabinoid system (ECS) is a complex cell-signaling system identified in the early 1990s by researchers exploring THC, a well-known cannabinoid. Cannabinoids are compounds found in cannabis.

What is the difference between CBD isolate and broad spectrum?

CBD isolate is the pure form of CBD. Full-spectrum CBD is an extract containing other compounds of the cannabis plant, such as terpenes and other cannabinoids.

Is CBD banned for athletes?

No. Not at all. Cannabidiol is permitted according to the World Anti-Doping Agency (WADA), all other cannabinoids are still prohibited in-competition. All Fire+Ice products are THC Free.

What is the difference between CBD and THC?

Great question! Hemp contains both THC and CBD; THC is a psychoactive component while CBD is non-psychoactive.

Does Fire+Ice use isolate or full spectrum?

We use Isolate.  Fire+Ice products contain zero THC.

Will I feel “high” when using your products?

No. Fire+Ice products contain zero THC. The CBD is non-psychoactive.

Buying Info / Discounts  / Shipping / Returns

Can I buy Fire+Ice in multiples?

Absolutely. In fact, the more you buy, the more you save. Discounts vary according to volume. Check out each product page in our shop for specific product discounts.  

What US states do you ship to?

All 50. And we abide by US federal laws.

Do you offer military or veteran discounts?

We absolutely do. If you currently serve or have served our country, you can receive 25% off all of our CBD products. Valid photo verification required with each order. 

This offer is not combined with other discounts, sales nor bulk pricing discounts.

Can I change my order after it's been placed?

Yes you can if the order has not already shipped. To cancel, email us at [email protected].  If the order has already shipped, please refer to the shipping returns policy to return the order.

Do you offer discreet shipping?

Our packages have no visual marking except our brand name, Fire+Ice.

How can I track my package?

We’ll send you a tracking number via email once your order is placed.

What if my package arrives damaged?

We hope it doesn’t! But if it does, send us a photo of the damaged box and good to [email protected]. Once inspected, we will replace the items.

How long does it take for a return?

We issue a refund within 10 business days of receiving returned items.

Resellers / Wholesalers / Distributors / Teams

I would like to start selling Fire+Ice products, where do I start?

Thank you for your interest. To receive wholesale prices for bulk purchases, you must be a wholesaler, distributor, retailer, a licensed sport professional or a team. Pricing is based on volume. Learn more on our Wholesale page.

Do you offer team discounts for athletic teams and licensed medical/wellness clinics?

Yes we do based on volumes. If you’re interested, please inquire and/or send a wholesale request to: [email protected]

Do you test for safety & quality?

Absolutely we do. All of our products have been thoroughly tested by independent third party laboratories for quality and safety and are free of pesticides, heavy metals and other contaminants.

Where does Fire+Ice hemp come from?

As our founders all have agricultural “roots” and grow hemp on their family farms, we know that quality starts at the field level so we work with select industry leading hemp farms in the United States to source our hemp and CBD.

Medical References

CBD in Sport

Muscle Soreness & Damage, DOMS (delayed onset muscle soreness) & EIMD (exercise-induced muscle damage)

Access to CBD – Prescription required?

Endocannabinoid System

Neuro Protective – Anti Anxiety




Transdermal treatment of Inflammation

CBD Tinctures

Hemp Uses & Farm Bill

Have More Questions?

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